Competencies are behaviors, skills, or mindsets that describe excellent performance. They are success factors or standards specific to your company. Through interviews with people in your corporation at various locations and job levels, IDI will assist in recording, coding, and summarizing key success factors. Individuals from your organization will give examples of specific actions that are effective for them in key areas such as customer service or team communication. Focus groups with other groups at your organization and data from other corporations in and out of our industry will be used to confirm the competencies.